|
|
|
FAQs
- What are Genuine Cummins Parts?
- Where do I get the Genuine Cummins Parts?
- Who else in India are supplying Genuine Cummins Parts?
- What do I gain by using Genuine Cummins Parts?
- Where do I order for Genuine Cummins Parts?
- How do I order parts on internet?
- How do I know when the parts would be dispatched?
- How do I differentiate the Genuine Cummins Parts from Will-fit parts?
- What prices I am charged when I buy Genuine Cummins Part?
- What is the warranty on Genuine Cummins Parts?
- What is the value package Cummins offers when I buy Genuine Cummins Parts?
- Which parts are supplied as Kits from Cummins?
- What are the major parts sold in kits ?
- What other engine related parts Cummins offers?
- Can I have an option of buying Genuine Cummins Parts from any Cummins Dealer?
- Incase of emergency, can I collect the Genuine Cummins Parts from Cummins Distribution Unit at Pune personally?
- Can I buy Genuine Cummins Parts on credit card?
- What information should I carry when I need a Genuine Cummins Part?
- Is there anyone in the field or nearer to me to help me identify what Genuine Cummins Parts are exactly required for my engine repair?
- For any other information on Genuine Cummins parts or for any assistance for that matter where should I contact?
-
Genuine Cummins Parts are original engine parts manufactured or approved by manufacturer of Cummins engines in India, Cummins India Ltd. Kothrud, Pune 411038 and distributed by the distribution unit through their authorized Dealer network.
Top of Page
-
Genuine Cummins Parts are available only through the Cummins Distribution Business unit and their nationwide network of 42 Dealers. To locate the authorized Cummins Dealer nearest to you browse through Service locator
Top of Page
-
Apart from the Cummins Distribution unit and their authorized Dealership network, Cummins has not appointed any Distributors / Retailers to supply Genuine Cummins Parts. Parts genuineness is assured only when you buy the parts from an authorized Cummins channel. Else, you are exposed to the risk of buying a spurious part. Be sure you are buying Cummins parts through authorized channel each time…. every time. Any part not sourced through Cummins authorized channel is not a Genuine Cummins Part.
Top of Page
-
Using Genuine Cummins Parts means you are sure of Cummins quality, warranty and are not exposed to the risk of engine failure leading to monetary loses and equipment down time. At Cummins, parts used for engine production and service are same. With constant R&D efforts, the Genuine Cummins parts are upgrade technically from time to time. Every time you use Genuine Cummins Parts, your engines get technically upgraded to the latest configurations. Hence, Genuine Cummins Parts are technically equal to or even better than the originally fitted engine part of your engine. The Result is enhanced durability and lower life cycle cost.
Top of Page
-
Cummins has in place, an optimized stocking policy of Genuine Cummins Parts at Dealerships to meet all your requirements. Almost all parts are stocked by Dealers and are offered over the counter too. Incase the part you are looking for is not found with your area dealer, you are free to get it from any other Cummins dealer or you can place your orders directly on DBU(Distribution Business Unit) through the internet.
Top of Page
-
You need to register yourself first as an authorized Cummins engine user for ordering parts on Internet. For registration, please visit our web site and send us the request. You will be provided with login name and password, which allows you to enter orders. You can also access information such as order status, dispatch status etc. To avoid misuse, please maintain your login name and pass words in your safe custody.
Top of Page
-
Generally most of the parts are available and would be shipped immediately on receipt of your order. Few parts may take 3-4 days additional to arrange. Our web site is constantly updated to provide you the latest order status.
Top of Page
-
Genuineness of Cummins parts is assured only when the parts are procured from Cummins authorized channel.
Top of Page
-
All Customers, except Government Customers, are charged at Cummins suggested List price (Local taxes and other levies extra - varies from state to state)
Top of Page
-
Cummins warranties all Genuine Cummins Parts for fitment and manufacturing defects. Warranty of parts varies with the parts category. Please check with the local Dealer or Cummins office.
Top of Page
-
Constant interactions and feed back from our valued Customers have resulted in the development of excellent value packages keeping Customers' convenience in mind. Many of the Parts are supplied in the form of a 'basket' popularly known as kits under a single part number, so that our Customers get all the parts at the same time for any engine repair undertaking. This ensures error free ordering, simplifies the parts planning - procurement process and budgeting.
Top of Page
-
Cummins has developed 'B- Check' maintenance Kits, Inner and outer air cleaner element kits, Liner Piston and Ringset Kits, Liner and Ringset Kits, Governor Barrel Plunger and Cups kits, Crankshaft and bearings kits, PT Pump repair kits, Cylinder head repair kits, Engine Repair kits for on chassis repairs and Major engine overhaul kits.
Top of Page
-
Should your engine need a major parts replacement like Crankshaft and Cylinder block, you have an option to buy 'Short or Long blocks'. Short blocks are assembled engines below cylinder heads. Long blocks are assembled engines up to Cylinder heads. Accessories are not part of the short/long blocks. For the detailed contents of these, please write to us or contact your nearest Cummins Dealer.
Top of Page
-
Under Genuine Cummins parts range, any thing and every thing that Cummins engine require…. whether it is a lubricating oil, engine Coolant, sound proofing, de -mineralized water, silencer, catalytic converter, radiator, heat exchanger, engine alternator-starter their repair parts, engine related software, engine monitoring system, portable oil and water testing kit or even a service tool... You name it, you will get it.
Top of Page
-
At any point of time, if you are unable to meet your emergency requirement of Genuine Cummins Parts by the local Dealer, you are free to buy the parts from the other nearest Cummins Dealer or you can even place your order directly on DBU, Pune. Rest assured that your order will be handled on top most priority.
Top of Page
-
No we do not have any cash counter at our DBU(Distribution Business Unit)office. You can collect the parts only from a nearest dealer. To locate the dealer please visit 'Service locator'.
Top of Page
-
Please ask your nearest dealer if he provides facility of credit card purchase.
Top of Page
-
Either Part Number along with Part Description or Part description along with engine serial number.
Top of Page
-
Apart from our 42 Dealers and 212 dealer branches located all over India, DBU is represented by 19 Area offices, 7 Parts depots and 4 Zonal offices. Our people in all these establishments will assist you to plan your spare parts requirements or any other query. You are also free to contact any Cummins office anytime. The details of the contact person, address, phone numbers and their e-mail addresses are made available on the internet and are constantly updated.
Top of Page
-
You can contact any of our Dealer / Field offices or DBU Head office at our Customer Assistance Cell - a round the clock help desk.
Top of Page |
|