1.
What are Genuine Cummins Parts?
2.Where
do I get the Genuine CumminsParts?
3.Who else
in India are supplying Genuine Cummins Parts?
4.What
do I gain by using Genuine Cummins Parts?
5.Where
do I order for Genuine Cummins Parts?
6.How do
I order parts on internet?
7.How do
I know when the parts would be dispatched?
8.How do
I differentiate the Genuine Cummins Parts from Will-fit parts?
9.What
prices I am charged when I buy Genuine Cummins Part?
10.What
is the warranty on Genuine Cummins Parts?
11.What
is the value package Cummins offers while I buy Genuine Cummins
Parts?
12.Which
parts are supplied as Kits from Cummins?
13.What
are the major parts sold in kits ?
14.What
other engine related parts Cummins offers?
15.Can
I have an option of buying Genuine Cummins Parts from any
Cummins Dealer?
16.Incase
of emergency, can I collect the Genuine Cummins Parts from
CDS&S, Pune personally?
17.Can
I buy Genuine Cummins Parts on credit card?
18.What
information I should carry when I need a Genuine Cummins Part?
19.Is
there anyone in the field or nearer to me to help in identifying
what Genuine Cummins Parts are exactly required for my engine
repair?
20.For
any other information on Genuine Cummins parts or for any
assistance for that matter where should I contact?
1.What
are Genuine Cummins Parts?
Genuine
Cummins Parts are original engine parts manufactured
or approved by manufacturer of Cummins engines in India, Cummins
India Ltd. Kothrud, Pune 411038 and distributed by Cummins
Diesel Sales and Service (India) Ltd..(CDS&S) through their
authorized Dealer network.
2.Where
do I get the Genuine Cummins Parts?
Genuine
Cummins Parts are available only through Cummins Diesel Sales
and Service (India) Ltd. Pune (CDS&S) and their nationwide
network of 91 Dealers. To locate the authorized Cummins Dealer
nearest to you browse through 'Service locator' at www.cummins-india.com.
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3.
Who else in India are supplying Genuine Cummins Parts?
Apart
from CDS&S and their authorized Dealership network, Cummins
has not appointed any Distributors / Retailers to supply Genuine
Cummins Parts. Parts genuineness is assured only when you
buy the parts from an authorized Cummins channel. Else, you
are exposed to the risk of buying a spurious part. Be sure
you are buying Cummins parts through authorized channel each
time…. every time. Any part not sourced through Cummins
authorized channel is not a Genuine Cummins Part.
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4.
What do I gain by using Genuine Cummins
Parts?
Using
Genuine Cummins Parts means you are sure of Cummins quality,
warranty and not exposed to the risk of engine failure leading
to monetary loss and equipment down time. At Cummins, parts
used for engine production and service are same. With constant
R&D efforts, the Genuine Cummins parts upgrade technically
from time to time. Every time you use Genuine Cummins Parts,
your engines get technically upgraded to the latest configurations.
Hence, Genuine Cummins Parts are technically equal to or
even better than the originally fitted engine part of your
engine. Result is enhanced durability and lower life cycle
cost.
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5.Where
do I order for Genuine Cummins Parts?
Cummins
has in place a well stocking policy of Genuine Cummins Parts
at Dealerships to meet Customer requirements. Almost all parts
are stocked by Dealers and are offered over the counter too.
Incase the part you are looking for is not found with your
area dealer, you are free to get it from any other Cummins
dealer or you can place your orders directly on CDS&S through
internet.
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6.How
do I order parts on internet?
You need
to register yourself first as an authorized Cummins engine
user for ordering parts on Internet. For registration, please
visit our web site and send us the request. You will be provided
with login name and password, which allows you to enter orders
and also you, will be allowed to access information such as
order status, dispatch status etc. To avoid misuse, please
maintain your login name and pass words in your safe custody.
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7.How
do I know when the parts would be dispatched?
Generally
most of the parts are available and would be shipped immediately
on receipt of your order. Few parts may take 3-4 days additionally
to arrange. Our web site is constantly updated to provide
you the latest order status.
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8.How
do I differentiate the Genuine Cummins Parts from Will-fit
parts?
Genuineness
of Cummins parts is assured only when the parts are procured
from Cummins authorized channel.
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9.What
prices I am charged when I buy Genuine Cummins Part?
All Customers,
except Government Customers, are charged at Cummins suggested
List price (Local taxes and other levies extra - varies from
state to state)
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10.What
is the warranty on Genuine Cummins Parts?
Cummins
warranties all Genuine Cummins Parts for fitment and manufacturing
defects. Warranty of parts varies with the parts category.
Please check with the local Dealer or Cummins office.
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11.What
is the value package Cummins offers while I buy Genuine Cummins
Parts?
Constant
interactions and feed back from our valued Customers have
resulted in the development of excellent value packages keeping
Customers' convenience in mind. Many of the Parts are supplied
in the form of a 'basket' popularly known as kits under
single part number, so that our Customers get all the parts
at a time for any engine repair undertaking. This ensures
error free ordering, simplifies the parts planning - procurement
process and budgeting.
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12.Which
parts are supplied as Kits from Cummins?
Cummins
has developed 'B- Check' maintenance Kits, Inner and outer
air cleaner element kits, Liner Piston and Ringset Kits, Liner
and Ringset Kits, Governor Barrel Plunger and Cups kits, Crankshaft
and bearings kits, PT Pump repair kits, Cylinder head repair
kits, Engine Repair kits for on chassis repairs and Major
engine overhaul kits.
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13.What
are the major parts sold in kits ?
Should
your engine need a major parts replacement like Crankshaft
and Cylinder block, you have an option to buy 'Short or Long
blocks'. Short blocks are assembled engines below cylinder
heads. Long blocks are assembled engines up to Cylinder heads.
Accessories are not part of the short/long blocks. For the
detailed contents of these, please write to us or contact
nearest Cummins Dealer.
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14.What
other engine related parts Cummins offers?
Under
Genuine Cummins parts range, any thing and every thing that
Cummins engine require…. whether it is a lubricating oil,
engine Coolant, sound proofing, de -mineralized water, silencer,
catalytic converter, radiator, heat exchanger, engine alternator-starter
their repair parts, engine related software, engine monitoring
system, portable oil and water testing kit or even a service
tool….. You name it, you will get it.
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15.
Can I have an option of buying Genuine Cummins Parts from
any Cummins Dealer?
At any
point of time, if you are deprived of meeting your emergency
requirement of Genuine Cummins Parts by the local Dealer,
you are free to buy the parts from the other nearest Cummins
Dealer or even can place your order directly on CDS&S, Pune.
Rest assure that your order will be handled on top most priority.
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16.Incase
of emergency, can I collect the Genuine Cummins Parts from
CDS&S, Pune personally?
You are
most welcome to do so. Prior intimation helps to serve you
better. We have a cash counter at CDS&S and parts are sold
over the counter.
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17.Can
I buy Genuine Cummins Parts on credit card?
Yes.
You have an option of making payment through credit card at
our cash counter in CDS&S, Pune.
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18.What
information I should carry when I need a Genuine Cummins Part?
Either
Part Number along with Part Description or Part description
along with engine serial number.
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19.Is
there anyone in the field or nearer to me to help in identifying
what Genuine Cummins Parts are exactly required for my engine
repair?
Apart
from 91 Dealers located all over India, CDSS is represented
by 14 Area offices, 6 Regional offices, 7 Parts depots and
5 Zonal offices. All these establishments are totally service
oriented in assisting customers in service or plan spare parts
requirements. You are also free to contact any Cummins office
anytime. The details of the contact person, address, phone
numbers and their e-mail addresses are made available on the
internet and are constantly updated.
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20.For any other information on Genuine
Cummins parts or for any assistance for that matter where
should I contact?
You can
contact any of our Dealer / Field offices or CDS&S Head office
at our Customer Assistance Cell - a round the clock help
desk.Detailed address and contact numbers as below.
Customer
Assistance Cell
Cummins Diesel Sales and Service (India) Ltd..
35A/1/2, Erandawana,
Pune - 411 038
E-mail
powermaster@kcl.cummins.com
Web www.cummins-india.com
Phone 91-20- 5436680
Fax 91-20- 5445916
Toll Free 1-600-332000
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